Return Policy

We have a 30-day return policy with a 100% guarantee. If returning a bulk order, the packages that were not used should be returned unopened and undamaged. 

To start a return, please contact us at returns@hypnos.cloud

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@hypnos.cloud.